Frequently Asked Questions About Our Pest Control Services

Keep in mind that professionalism and quality of work are never determined by a company's size or its advertising budget. You will often get more personalized service at a better price by selecting a reputable local independent operator.
The best way to choose any professional is to check his/her credentials. You should ask at least these questions:

  • How long have you been doing this kind of work?
  • Is termite control your specialty, or is it a sideline?
  • Are you licensed, bonded, and insured?
  • How is your record with the Department of Consumer Affairs? (You can check this out at the Structural Pest Control Board's website on our Links page.)
  • Do you belong to the local Better Business Bureau?
  • Are you a member of any other trade organizations?
  • Is this work going to be guaranteed? What are the terms of the guarantee? Is this guarantee renewable?
  • How will I know if you've controlled the termites? Will you do a no-charge follow-up inspection at the end of the guarantee period?
  • Is the price you are giving me a firm quote based on the size of my house or a ballpark estimate?

A good termite pro should be willing to address these questions for you squarely and honestly. If his answers to any of these questions leave you feeling uncomfortable or uncertain, keep shopping.
Ask yourself if the procedures that the professional is recommending make sense to you. If they don't make sense, don't sign a contract. If you don't understand what you are buying, you may be in store for disappointment or hard feelings.
If the company does not include a follow-up service (at least an inspection at the end of the guarantee period), it may be difficult to know if their work actually controlled the termites.